As a service to our customers, we provide this web site as a free education and research tool. It will aid your quest for solutions to current or approaching business problems or needs. To search the site, simply scan the resource list below or enter a key word or phrase in the search window above.
Note for Voice Report Subscribers: Your current online subscription credentials are maintained in a separate database. Therefore, a separate one-time registration for this site is necessary to access the white papers.
2010 Small-Medium Business Phone System Comparison GuideHosted IP phone systems -- once reserved for large enterprises only -- are now available for locations with as few as 50 users, and can grow to as many as 1,000 users. This free white paper takes a deep dive into the top 10 hosted VoIP systems targeted at small- and medium-sized locations. It includes detailed comparison charts that let you make precise, apples-to-apples comparisons of basic and advanced features, product platforms and prices. Plus you get an exclusive 5-point vendor evaluation checklist and a look ahead at coming offerings from Digium, Skype and Google. 15 pages. Read more...
Distracted Driving: Understanding Your Business Risk and LiabilityThe U.S Department of Transportation (DOT) reports that distracted driving causes 6,000 crashes annually... and the National Highway Traffic Safety Administration (NHTSA) says on-the-job crashes cost employers $24,500 per crash, $150,000 per injury and $3.6 million per fatality! This free 14-page white paper delivers a compelling analysis of this real – and growing – business problem faced by employers, especially those who possess large commercial fleets or highly mobile work forces. It then examines why most in-place employee cell and smart phone policies fall short of protecting employers from devastating financial liability and details how innovative new software can minimize corporate risk and liability stemming from employee use of mobile phones while driving. 14 pages. Read more...
Mobile Application Management and Security: How to Maximize Value & Minimize Risk (Webinar Replay)Robust usage policies and nimble management strategies help you cost-effectively and securely manage your enterprise’s mobility. Join mobile guru Philippe Winthrop, creator of independent think tank The Enterprise Mobility Foundation, for this information-packed webcast organized by Voice Report and sponsored by Quickcomm. Philippe shows you how to devise a comprehensive strategy to deploy business-enabling applications and protect enterprise data -- without end user backlash! 60-minute video. Read more...
Enterprise Phone Systems Buyer’s GuideAvaya’s acquisition of Nortel is just one cause for turmoil in the enterprise PBX market. Add in robust, feature-rich applications like unified communications, endless software patches and releases, and your CFO’s stringent demands to extend the economic life of capital items and the picture gets even fuzzier. “Enterprise Phone Systems Buyer’s Guide” helps you get through the maze with on-target advice on products, costs and vendors; real-world guidance from communications pros like you; and several fool-proof worksheets for crystal-clear analysis. Be sure to check out the companion white paper, “Enterprise Phone Systems Comparison Guide.” 34 pages. Read more...
Enterprise Phone Systems Comparison GuideIP telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses can’t simply replace all of their incumbent telephony in one fell swoop. Once you’ve identified and prioritized your specific business needs, you’re challenged to craft your best possible “short list” of candidates. This comparison guide, designed for midsize and large enterprises, is here to help with detailed comparisons of product, pricing and vendor considerations. Dozens of easy-to-read charts compare all of the major vendors, side-by-side, on features, operating systems and price. Be sure to check out the companion white paper, “Enterprise Phone Systems Buyer’s Guide.” 20 pages. Read more...
Lessons from the Great RecessionDiscover how to procure network services even when you don’t have the time and money to issue an RFP, and find out how to get the most out of midterm rate reviews and contract extensions. In this information presentation slide deck on lessons learned from the recession, Hank Levine, from Levine, Blaszak, Block & Boothby LLP, and Larry York, from TechCaliber Consulting LLC, share their tactics to survive (and maybe even do better) despite smaller staffs and budgets and a CFO who is always demanding more in the way of cost cuts. 14 pages. Read more...
The Status and Prospects of the Telecom ProvidersOne important -- and often overlooked -- part of any telecom procurement is the need to understand the financial and operational strengths and weaknesses of the vendors that compete for your business. Join David Rohde, from TechCaliber Consulting LLC, and get the latest scorecard on the short- and long-term financial outlook of the key players in the market. Understand how to optimize the scope of your procurements to dovetail with the telecom industry’s changing structure -- and get the inside news about the carriers that your colleagues and management will ask you about during and after your negotiations. 11 pages. Read more...
Intercarrier Compensation Reform: What You Need to Know About Coming FCC ActionsLegal, regulatory and legislative issues have delayed meaningful and comprehensive Federal Communications Commission action on inter-carrier compensation reform (CC Docket 01-92) for several years, but now FCC action is widely expected. This white paper explains why the original rules for intercarrier compensation, developed in 1980s and ’90s, are no longer relevant and have led to rate arbitrage, widely different costing methodologies, tariff gaming and unsustainable increases in the Universal Service Fund (USF). Also included is an outline of several industry proposals being considered by the FCC and a look ahead to the impact of intercarrier compensation reform on carriers and service providers – from IXCs and ILECs to ISPs and CLECS – and enterprises. 11 pages. Read more...
Understand the New Value Next-Gen Business Communications Leaders Deliver (Webinar Replay)The business communications solutions market is shifting towards software-based architectures that promise new technology and business benefits which are radically different from traditional PBXs. Discover the key differentiators that distinguish PBX makers with a truly next-generation approach from those that are moving incrementally, if at all. Join PBX market experts Frank Stinson and Mark Ricca, partners and senior analysts at IntelliCom Analytics, as they examine the players driving this transition and brief you on the value each brings to the table. 60-minute video. Read more...